Difference between revisions of "User:Woozle/blog/2009-10-20 2131 what I learned about ValueOptions today"
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<let name=data index=TextAbove>I had previously visited the web site for [[ValueOptions]], the company which <s>denies</s>approves [[Medicaid]] and [[htyp:NC Health Choice for Children|Health Choice]] benefits in North Carolina but had been unable to find any way of contacting them electronically. Today, however, I went poking around more methodically and found...</let> | <let name=data index=TextAbove>I had previously visited the web site for [[ValueOptions]], the company which <s>denies</s>approves [[Medicaid]] and [[htyp:NC Health Choice for Children|Health Choice]] benefits in North Carolina but had been unable to find any way of contacting them electronically. Today, however, I went poking around more methodically and found...</let> | ||
<let name=data index=TextBelow>...that although they do have this somewhat elaborate log-in based customer portal, there ''still'' isn't any way of contacting them electronically. | <let name=data index=TextBelow>...that although they do have this somewhat elaborate log-in based customer portal, there ''still'' isn't any way of contacting them electronically. | ||
''('''Updated''' on 2009-11-04; see end of page)'' | |||
At least, not for [[Josh]]. Maybe providers or other privileged users can send messages, but no, they don't want to hear from us peons. I guess we might ''bother'' them with annoying ''questions'' they'd rather not answer or something; they'd much rather we called them on the phone, so their phone tree can redirect us to numbers that don't exist. | At least, not for [[Josh]]. Maybe providers or other privileged users can send messages, but no, they don't want to hear from us peons. I guess we might ''bother'' them with annoying ''questions'' they'd rather not answer or something; they'd much rather we called them on the phone, so their phone tree can redirect us to numbers that don't exist. | ||
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Note the helpful message in red text near the top of the screen, which advises you to contact customer service but gives absolutely no clue how to do that (no, the words are not hyperlinked at all) -- and the "[https://www.valueoptions.com/mc/eMember/contactUs.do Contact Us]" page linked on the bottom navbar is, well, [[phone-phobia|phone numbers]]. | Note the helpful message in red text near the top of the screen, which advises you to contact customer service but gives absolutely no clue how to do that (no, the words are not hyperlinked at all) -- and the "[https://www.valueoptions.com/mc/eMember/contactUs.do Contact Us]" page linked on the bottom navbar is, well, [[phone-phobia|phone numbers]]. | ||
'''2009-11-04 Update''': Just now I logged in again, and this time it gave me an actual form for sending a message (from the button on the last screenshot above). [[2009-11-04 webmail to ValueOptions|Here is what I sent.]] | |||
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<let name=data index=TimeStamp>2009-10-20 2131</let> | <let name=data index=TimeStamp>2009-10-20 2131</let> | ||
</hide><noinclude><if not flag=including>{{:project:code/lib/data}}<call ShowBlogPostPage></if></noinclude> | </hide><noinclude><if not flag=including>{{:project:code/lib/data}}<call ShowBlogPostPage></if></noinclude> | ||
Revision as of 00:39, 5 November 2009
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