2009/11/04/webmail to ValueOptions

About

I sent this message via the "member center" at ValueOptions, which has now inexplicably decided to let me send inquiries after all, as long as they are about specific items VO happens to have listed in the account data.

Unfortunately, the item I want to inquire about -- i.e. Josh's request for residential services -- is not listed*, so I more or less arbitrarily chose a specific "authorization", of which there are a handful, and at the bottom of the information page there was a "send inquiry" button, which I used.

(*They also don't seem to have listings for "corporate opacity" or "excessive assholism".)

The "send inquiry" button on the "Benefits" page (which is the most general context I can find that has such a button) still gives the message "The Inquiry Submission function is not available for this client. Please contact Customer Service."

Upon sending the message, I am thusly informed:

Your Inquiry Number is: 11042009-6882274-20000

Text

This authorization is not what I am inquiring about, but I don't see the thing I want to inquire about listed anywhere -- and your site won't let me send a general inquiry.

Approximately two weeks ago, Josh's case manager sent in an application for Josh to receive Therapeutic Foster Care (Residential Level II). I found out from her just recently that you closed Josh's case due to some missing paperwork. I understand she has re-submitted the paperwork, and I wanted to make sure that you now have everything you need to process Josh's application.

Thank you.